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Exchange / Replacement Policy
Exchange and Replacement:
Hope Not Out only entertains exchange under the following conditions.
In case of a faulty or damaged product, the product will be picked from customer and will be checked in our warehouse, if the claim is correct, the customer will be issued a discount code for the product amount. If the claim is not valid, customer will be sent the same article or will be offered a replacement.
In case of the issue number 2, the courier will deliver the correct product and pick the wrong one at the same time.
You will not be allowed to change any item in the order and can only exchange with the same item, if you want a product other than your order, please place a new order.
Hope Not out reserves the right to deny the exchange or replacement based on customer's previous record.
Exchange or replacement will be based on the logistic vendor availability for the area.
Exchange or replacement request will only be entertained 5 days after the order is delivered.
There will be no exchange or replacement for international customers under any circumstances.
In case of No 2, exchange/replacement is only allowed once.
Please don't dispatch the product on your own in any case.
- The product is faulty or damaged.
- The product is not the one originally ordered or is not according to the specs in the size chart.
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