Exchange / Replacement Policy

Exchange and Replacement:

(Accessories will only be replaced or exchanged if they fall under condition 1 and 2. Any request for size change or product change for accessories will not be entertained.)

Hope Not Out only entertains exchange under the following conditions.

  1. The product is faulty.
  2. The product is not the one originally ordered.
  3. There is an issue with the fitting of the product.
  • In case 1 and 2 in the above mentioned point, the product to be exchanged will be picked up from the customer and correct one will be delivered. The customer is advised to keep the product ready in the packing which it was delivered.
  • In case of 1 and 2, it is the rider's responsibility to verify the product code to be picked against the replacement note.
  • In case of no 3, since the customer is advised to check out the size chart when buying the product, the replacement charges of Rs. 300/- will be charged to the customer or the customer may choose to send the article to HNO warehouse on his own.
  • Hope Not out reserves the right to deny the exchange or replacement based on customer's previous record.
  • Exchange or replacement will be based on the logistic vendor availability for the area.
  • Exchange or replacement will only be entertained 10-15 days after the order is delivered.
  • Sale items and accessories will not be exchanged.
  • There will be no exchange or replacement for international customers under any circumstances.
  • In case of No 3, exchange/replacement is only allowed once.
  • Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
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